Common Issues

If you encounter an issue where your positions are not closing as expected, it may be due to a technical glitch. In such cases, please follow these steps to ensure the problem gets resolved efficiently:

1. Report a Bug: Navigate to the support section of the platform and submit a bug report detailing the issue. Provide as much information as possible, including any error messages and the steps you took leading up to the issue. This information will help the technical team diagnose and fix the problem more quickly.

2. Use the Close All Button: After reporting the incident, attempt to close all open positions by clicking the ‘Close All’ button available on the interface. This action may resolve the issue by force-closing all your positions at once.

By taking these steps, you can help streamline the troubleshooting process and ensure that the problem is addressed promptly. If problems persist, follow up with support to get further assistance.